RETURNS & EXCHANGES POLICY
Umoyo believes it is so important that you are fully happy with your purchase. If you are not satisfied for whatever reason, we would be very happy to provide exchanges and returns for all items purchased from us if the following conditions are met:
- All items must be in their original packaging with product tags intact
- All items must be unworn, unused, unwashed and in its original condition
- Originals receipts would need to be included
- All items would need to be purchased originally from the Umoyo website
If non of the above conditions are met, unfortunately we will be unable to process any claims for exchanges or refund regardless of the items that are mailed back to us.
*Sales item(s) are non-exchangeable nor returnable
1. VALIDITY FOR EXCHANGES & RETURNS
Exchanges and returns would need to be raised within 14 days of receipt, unless the item is faulty in which case it must be returned within 30 days of identifying the fault. All returned items must be accompanied with the relevant order number so your original purchase can be traced.
2. EXCHANGES & RETURNS ONLINE
2.1 You will need to include your original invoice together with the item(s) in its original condition and packaging.
2.2 Please write to describe your reasoning for your return or exchange.
2.3 Return your parcel via mail.
2.4 The processing period for your returned payment is 5 working days upon receipt of your parcel.
2.5 You can return any unwanted item to us within 14 days of receipt as long as the item is in saleable condition with the original packaging and cellophane wrapper intact (where applicable). Please contact us in order to return an item. You will receive a full refund for the item and any related postage cost on your original order. We are not able to pay for the cost of returning an unwanted item to us.
2.6 Defective items can be returned to us for a refund or replacement – please contact us for further information.
2.7 All returns and exchanges made via our online website www.umoyoactive.co.uk would need to be shipped to:
The Old Vicarage,
Crown East Lane
3. OTHER TERMS & CONDITIONS
3.1 All items that are returned and exchanged, can only be made once.
3.2 We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order.
4.3 Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.